Conflict-Proof Management
Conflict-Proof Management
Two people on your team have not spoken for a week, sales blames production, and you know someone has to have the conversation, you just do not know how to open it. It is easy to put off, but conflict does not burn out on its own, and every week it costs the team more.
This book gives you the words. In five minutes you identify what kind of dispute you are dealing with and how far it has gone, then you open the right script and lead the conversation step by step. Keep it on your desk: it earns its place the day before a difficult meeting.
With this book you will
- identify one of five conflict types and one of five escalation levels before a dispute gets out of hand;
- find a script for your situation among 100 word-for-word conversations in six categories: leader and employee, peer disputes, generations, silo wars, money and promotions, and remote and hybrid work;
- get, for every conversation, a diagnosis, phrases to avoid, the steps of the talk, answers to likely objections and a follow-up plan;
- use the tools of mediators and negotiators: Thomas-Kilmann modes, Dewey's six steps, Gordon's no-lose method and Fisher and Ury's principles;
- agree a communication code with your team and know where demanding management turns into bullying, harassment or discrimination.
Who it is for
New team leaders who inherited a team along with its old quarrels, managers who have been putting off one difficult conversation for weeks, HR business partners, and project managers who lead people from several departments.
What you get
- English edition (447 A4 pages) or the Polish edition “Zanim Wybuchnie Pożar” (484 pages). Leader Series, volume 4.
- Diagnostic cards, note and email templates, a script finder, trigger words with better phrasing, and law and procedure cards for the UK, the US, Germany, Poland and the EU.
- You can download the PDF right after payment, and the download link is also sent by email.